Banks must compete on customer experience to stay relevant: EY report

Banks must prioritize customer experience to stay relevant, evolving branches into 'phygital' advisory hubs, according to an EY India report. The future of banking hinges on a blend of human interaction and AI, focusing on anticipating needs and providing timely support. While personalization is growing, trust in chatbots lags, highlighting a need for empathy and robust data privacy alongside automation.

from Banking-Banking/Finance-Industry-Economic Times https://ift.tt/vm6NL58
via IFTTT

Comments

Post a Comment

Popular posts from this blog

RBI cancels licence of Rajasthan-based Sumerpur Mercantile Urban Coop Bank

The RBI has cancelled the licence of Sumerpur Mercantile Urban Cooperative Bank in Pali, Rajasthan, due to inadequate capital and earning prospects. Depositors will receive deposit insurance claim amount up to Rs 5 lakh from DICGC. As on November 30, 2023, DICGC has already paid Rs 45.22 crore of the total insured deposits based on the willingness received from the depositors concerned of the bank. from Banking-Banking/Finance-Industry-Economic Times https://ift.tt/PEzW9QB via IFTTT
Read more