RBI tightens complaint review norms, strengthens role of internal ombudsman

The Reserve Bank of India has enhanced its review mechanism for customer complaints within regulated entities, mandating a senior-level review before rejection or partial resolution. This move aims to ensure speedy and meaningful grievance redressal, with internal ombudsmen playing a key role in oversight and reporting to the board's customer service committee.

from Banking-Banking/Finance-Industry-Economic Times https://ift.tt/0ViLwyD
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