Banks told to explore dashboard with real-time info on services

Service outages have been plaguing all lenders globally. Earlier this year, Canadian bank Laurentian replaced its chief executive after an IT outage. The bank noted that the new management's immediate priority would be to address the impact of a mainframe outage that occurred last month during a planned IT maintenance update. Amid all this, the RBI has asked banks to explore setting up a 'service availability web page' or SEWA dashboard that will help customers compare different banking facilities offered by lenders.

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